Yes, we ship live animals to most locations within the United States via FedEx overnight delivery. We use insulated boxes with appropriate heating or cooling packs depending on weather conditions. Some restrictions may apply based on local and state laws.

All our animals come with a 7-day health guarantee from the date of delivery. If an animal arrives sick or dies within this period due to our care, we will replace it or provide a full refund. Photos and veterinary documentation may be required for claims.

We primarily offer captive-bred animals from reputable breeders. Captive-bred animals are healthier, better adapted to captivity, and less stressed than wild-caught specimens. When wild-caught animals are available, they are clearly marked in the product description.

Permit requirements vary by state and local jurisdiction. It's your responsibility to research and obtain any necessary permits before purchasing. We recommend checking with your local wildlife department and reviewing state exotic animal laws before placing an order.

Ensure you have the proper enclosure, heating/lighting equipment, substrate, and food ready before your animal arrives. We include detailed care sheets with every order. It's recommended to have the habitat set up and stabilized for 24-48 hours before the animal's arrival.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment is required in full before shipping. For large orders, we may offer payment plans - please contact us to discuss options.

Animals are shipped in ventilated containers appropriate for each species, with proper insulation and temperature control. We use professional shipping materials including insulated boxes, heat or cool packs, and secure packaging to ensure safe transport.

Due to the nature of live animals, we generally cannot accept returns unless there's a health issue covered by our guarantee. However, we may consider returns on a case-by-case basis within 48 hours of delivery, with return shipping costs paid by the customer.

Yes! Every animal comes with comprehensive care sheets including housing requirements, feeding guidelines, temperature and humidity needs, and handling tips. Our experienced team is also available via email or phone to answer care questions.

We monitor weather conditions closely and may delay shipments if temperatures are too extreme (typically below 40°F or above 85°F). Your animal's safety is our priority. We'll hold your order and ship when conditions are safe, at no additional cost to you.