Reptile FAQ
Please peruse our in-depth FAQ for the answers to our most commonly received questions. Click the questions below to jump to the answer.
Why should I buy from Reptiles Marketplace?
Can I meet your support team?
Are you a member of any organizations?
What is your live arrival guarantee?
What are the terms and conditions of your orders?
Do you have any available care sheets?
If I order today, when will my animal(s) arrive?
Do you have a phone number?
What reptile calcium supplement should I use?
Do you ship internationally?
Have you written any other reptile or amphibian-related articles?
Do you have a mailing address?
How often does your animal stock change? How do I know when new animals arrive?
Do you use heat packs or cold packs?
What payment types do you accept?
How do I know my credit card information is protected?
Why can’t you guarantee the sex of the animal(s)?
Is the animal in the picture the actual animal I will receive?
Who owns the ReptilesMarketplace.com website?
Do you purchase reptiles, amphibians, and invertebrates from the general public?
Do you really plant a native tree in Madagascar for every order placed?
A: Here are the top six reasons you should purchase from us:
We are A+ rated by the Better Business Bureau, and have a 4.9 out of 5.0 customer review rating on the BBB website.
Our prices are the absolute lowest in the reptile industry.
Our customer service response times are without question the best in the reptile industry.
We offer a conditional live arrival and seven-day guarantee on all animals.
We plant one native tree on Madagascar for each and every order placed.
Our website is 100% verified and secure with state-of-the-art SSL encrypting technology, malware protection, and anti-virus, so payments and browsing are both extremely safe.
A: Meet our support and marketing team on the About Us page.
A: Yes, absolutely. We are contributing members of the International Reptile Conservation Foundation (IRCF), which does exceptional work saving rare reptile species around the world.
We are also Gold members (and on the Policy Advisory Panel) of the United States Association of Reptile Keepers (USARK). It’s extraordinarily important that we support their efforts to protect and defend our right to keep reptiles and amphibians. We encourage all reptile hobbyists to join USARK, contribute to USARK, or both.
A: Read details about our industry-best guarantee here for more information.
A: Read the details here.
A: Yes, we have written care sheets and articles for a variety of reptiles and amphibians. Currently, we have the following available:
Black Roughneck Monitor care sheet
Children’s Python care sheet
Sudan Plated Lizard care sheet
Green Iguana care sheet
Leopard Gecko care sheet
Green Anole care sheet
Fire Bellied Toad care sheet
Pacman Frog care sheet
Axolotl care sheet
Box Turtle care sheet
Chameleon care sheet
How to tame a lizard
What do turtles eat?
A: We have a page that details our shipping policy. Below you will find our shipping schedule:
Feeder geckos for sale.
A: Yes, if you have order questions please contact us at (916) 740-9758. We do respond to email quite quickly as well.
A: Miner-All by Sticky Tongue Farms has yielded the best results of all the reptile and amphibian calcium supplements we’ve tried over the years. It’s the only human-grade calcium powder for reptiles—there’s nothing better. Whatever you do, don’t buy oyster shell-based calcium supplements—Rep Cal, for example—oyster shell has been shown to contain mercury, lead, arsenic, and other toxic heavy metals by scientific studies.
Their Vit-All insect and rodent gut load is excellent as well, used by many of the top breeders in the nation.
A: While we are licensed by the U.S. Fish and Wildlife to import and export internationally, we primarily ship to the U.S. only, but we can ship larger orders internationally if you have the proper CITES licensing and permits. Exporting is most easily done with non-CITES animals.
A: Yes, we wrote an article on how to tame a lizard based on our extensive experience, as well as an article entitled What Do Turtles Eat?
A: Yes, mail can be sent to the following address:
Reptiles Marketplace, Inc.
6700 N. Linder Road
Unit 156-235
Meridian, ID 83646
A: Our inventory of available animals always changes weekly. The best way to stay abreast of new arrivals and updates is to sign up for our email newsletter (below).
A: Yes, if the weather is expected to be a bit on the warm or cold side, we absolutely use these packs to help protect the animal(s) at no additional charge.
A: We accept Visa, Mastercard, American Express, Discover, and of course PayPal. If you would prefer to mail a money order, you can mail it to the address listed above. We also accept purchase orders from colleges and universities.
A: Our payment processor uses state-of-the-art SSL (Secure Socket Layer) technology to make certain your personal information is 100% secure. Our site is tested daily by remote security technology software.
A: Babies are usually impossible to sex accurately (with the exception of snakes). Determining the gender of juvenile animals is at times difficult, but not impossible. Adult animals are much easier to delineate, but still not 100% (again, with the exception of snakes). We have experts making the call, but we still cannot absolutely guarantee the results.
A: No, the pictures on this website are purely representative of the species you are purchasing. Our inventory of reptiles, amphibians, and invertebrates changes too quickly to allow us the opportunity to take individual pictures and update the website.
A: The entire ReptilesMarketplace.com website is wholly owned and operated by Reptiles Marketplace, Inc.
A: Absolutely! We are always looking for legally collected reptiles, amphibians, and invertebrates from folks. Please contact us to let us know what quantities and species you have available. You can also purchase heavily discounted pre-certified live reptile shipping labels.
A: YES! We have a single native tree planted in Madagascar for every single order placed on our website, regardless of the dollar value. Did you know that 90% of all plants and animals found on Madagascar are found nowhere else in the world? Below is the logo designed specifically to promote our ongoing campaign to preserve this one-of-a-kind island.
